Delivery and returns, explained clearly.

We confirm the delivery method and any charge before payment. If something goes wrong, contact us directly and we will work with you to resolve it.

Delivery

Local convenience, Pan-India reach.

We deliver locally through our store team and delivery partners, and ship eligible products across India.

Free local delivery

Free above ₹1,000

Orders of ₹1,000 or more receive free delivery within Chandigarh, Mohali and Panchkula.

Local delivery

Usually delivered the same day.

Eligible local orders are normally delivered within the same day. We call before sending the order or arriving at the delivery address.

Pan-India shipping

Shipping is calculated separately.

For another city or state, we calculate the delivery charge at dispatch based on the parcel and destination and confirm it before payment.

Preparation

Custom orders take 1–2 days.

Custom-ground spices, flour and Pansari powders are usually ready to ship within one or two days. Courier transit time is additional.

COD

Available in selected local areas.

Cash on delivery may be available in Chandigarh, Mohali, Panchkula and Sangrur after order confirmation. Pan-India courier orders require advance payment unless agreed otherwise.

Store collection

Pick up from the store.

Customers may collect a confirmed order from the Panchkula store. We will tell you when it is ready.

Cancellation & returns

Contact us before sending anything back.

Call +91 98721 90360 or send photographs on WhatsApp. Our team will confirm whether a return, replacement or refund is appropriate.

Cancelling before dispatch

You may cancel an order before it is shipped. If payment has already been made, we provide a full refund. A custom-ground order cannot be cancelled after preparation has started unless we agree otherwise.

Damaged, incorrect or missing products

Send clear photographs of the product, packaging and bill as soon as possible. After verification, we can offer a replacement, store credit or refund depending on your preference and the circumstances.

Customer-requested returns

Please obtain return approval before shipping. Products must be returned in the condition and quantity received. The customer pays the return shipping charge. After the returned products are received and inspected, the approved product value is refunded less a 10% handling fee.

Food safety and custom products

Opened food products and custom-ground or personalised products cannot normally be returned for a change of mind. This does not affect support for an incorrect, damaged or defective product.

Refund timing

Approved refunds are initiated within one to two business days after cancellation approval or return inspection. The payment provider or bank may take additional time to show the amount.

Need us to resolve an issue?

Keep the product and packaging, take photographs and contact us before arranging a return.

Send photographs on WhatsApp Call us

Order & customer supportTalk directly to our Panchkula team.

Call +91 98721 90360 WhatsApp us Email us