Your information is used to serve your order.

Who we are

This website is operated for Shuddh Masala Bhandar Mittal Spices by its Panchkula branch at Booth No. 360, Sector 9, Panchkula, Haryana. Questions about this policy may be sent to mittlspicespanchkula@gmail.com or discussed by calling +91 98721 90360.

Information we collect

• Name, phone number, city, delivery address and email address when you provide them.
• Products, quantities, custom recipes, grinding preferences, enquiry details and order history.
• Payment status and transaction references needed to reconcile an order. We do not ask you to enter card or banking passwords on this website.
• Courier, dispatch and delivery information.
• Account and authentication information used to open the private order-tracking page.
• Limited device or session information required for website security, sign-in and saving a cart during your visit.

Why we use it

We use customer information to answer enquiries, confirm and prepare orders, generate bills, collect payment, arrange delivery, provide order updates and private preparation videos, handle returns or complaints, prevent misuse and meet legal or accounting requirements.

WhatsApp and phone orders

The website prepares a WhatsApp message only when you choose to order or enquire. Nothing is sent until you review and send it. Once sent, WhatsApp processes the message under its own terms and privacy policy. We use the message to contact you about that enquiry or order.

Who receives information

We share only what is reasonably needed with Mittal Spices staff handling the order and with service providers supporting payment, website hosting, secure sign-in, order records, private media, courier or local delivery. We may also disclose information when required by law or to protect customers and the business.

Marketing

Placing an order does not automatically subscribe you to promotional messages. We send marketing messages only where you have agreed or where otherwise permitted, and you may ask us to stop.

Storage and retention

Basic visit details may be kept only for the current browser session. Order and billing records are retained for customer service, accounting and legal needs. Private preparation videos are normally available to the relevant signed-in customer for seven days after upload and may then be removed or made inaccessible.

Security

We use reasonable technical and organisational safeguards and restrict order information to people and providers who need it. No online system can guarantee absolute security, so please do not send passwords, OTPs or unnecessary sensitive information.

Your choices

You may ask us to provide, correct or delete personal information, or withdraw an optional marketing preference. Some billing, transaction or complaint records may need to be retained where legally required. Contact mittlspicespanchkula@gmail.com with your name, phone number and request.

Updates

We may update this policy when our services or legal obligations change. The effective date at the top shows the latest published version.