Straightforward terms for shopping with us.

About the website

The website lets customers browse products, build carts or custom recipes, send enquiries and access order tracking. The Panchkula branch handles website orders and customer support.

Order confirmation

Sending a cart or enquiry through WhatsApp is a request, not automatic acceptance. We confirm availability, delivery details and the final GST bill by call or message. An order is accepted after our confirmation and, where required, receipt of payment.

Prices and availability

Market prices and future catalogue prices may change without prior notice. A listed product keeps the website price shown when you submit the order. Products without a listed price, special quantities, wholesale orders, gifting and custom requests receive a final quote before payment. If a listing contains an obvious error, we will explain it and ask for approval before proceeding.

Payment and billing

We provide an itemised GST bill and payment instructions, which may include a QR code or other agreed method. Do not share OTPs, card PINs or banking passwords with us. Dispatch may be held until payment is received, except for an approved cash-on-delivery order.

Changing or cancelling an order

Contact us as soon as possible—preferably within 30 minutes of confirmation—to request a change. Changes depend on whether preparation or packing has begun. Orders cancelled before shipping receive a full refund. Custom-ground or personalised items cannot be cancelled after preparation begins unless we agree otherwise.

Delivery

Delivery estimates are provided in good faith and may be affected by product preparation, destination, courier operations, weather or events outside our reasonable control. Shipping charges for other cities and states are confirmed before payment. The customer is responsible for providing an accurate address and remaining reachable for delivery.

Returns and refunds

Our Delivery, Cancellation & Returns policy forms part of these terms. Contact us and obtain approval before returning a product.

Custom grinding

Customers are responsible for checking the ingredients and quantities in a submitted personal recipe. We may decline a request that cannot be prepared safely, consistently or with available equipment. Grinding equipment is cleaned routinely but is shared between ingredients; customers with allergies or strict cross-contact requirements should speak with us before ordering.

Pansari and traditional-use information

Product descriptions are general shopping information, not medical advice and not a promise to diagnose, treat, cure or prevent disease. Ask a qualified professional about suitability, especially during pregnancy, for children or when using medicines.

Website content

Product photographs are representative and natural products may vary in colour, size or appearance. Mittal Spices names, photographs, text and brand material may not be copied for commercial use without permission.

Customer support and complaints

For an order issue or complaint, call +91 98721 90360 or email mittlspicespanchkula@gmail.com. Please include the bill or order details and relevant photographs so we can investigate.

Applicable law

These terms are governed by applicable Indian law. Nothing in these terms removes rights that a customer has under applicable consumer-protection law.